Our COVID-19 safety protocols
At Love + Roots, your health and comfort are our top priority. That’s why we’ve put the following safety protocols in place to protect our guests and staff during from COVID-19.
We hope these steps give you the confidence to venture out and treat yourself to some much needed Love + Care. Trust us, we can’t wait for things to go back to normal just as much as you. When they finally do, we promise to celebrate with hugs for everyone. In the meantime, BE KIND to yourself and others, STAY RESILIENT, and keep moving forward with ALL YOUR HEART.
What to expect
Things will work a little differently at your next visit to our salon. In fact, we’ve developed an entirely new client experience in response to COVID-19. We’ve adapted our premises and services to help ensure your comfort and safety at every step, changed the way we take care of our guests to protect their safety, and added many, many new precautionary protocols across our business.
Here are a few things you should know:
- We’re limiting occupancy in our salon – no extra guests, please. We hope you’ll visit a local business if you have to wait a few minutes before you come in!
- All guests must have their temperatures checked before entering.
- Face masks are required at all times while on salon property.
- Consent Forms are sent out by text or email the morning of your appointment, every time you have an appointment reserved on our schedule.
- We ask that you refrain from scheduling appointments for 2 weeks POST flying; and continue to be diligent in staying home when you feel under the weather, or after being infected or exposed to COVID-19.
To help slow the spread of COVID-19, we are limiting the number of guests in our salon. For your safety, we are operating at 75% capacity in the salon at this time. This includes clients and staff members. No extra guests, please! We’re holding to a ratio of one Client for every service provider. Our front door will remain locked to maintain our occupancy limit.
Cleaning + sanitization
We’re committed to providing a clean and safe experience for everyone. At the beginning of each day, starting at 7am, we sanitize all points of contact throughout the salon. We do this again in the middle of the day, and once more after closing the salon at 8pm.
In addition to following Texas sanitization requirements for salons and spas, we have added an additional 15-30 minutes of sanitizing between each client. Our Service Providers wipe down every surface of contact in between each and every client, every single time. They also change into new PPE gear and wash & sanitize their hands in preparation for their next client.
In order to further protect our clients and our staff, we’ve hired JanPro to clean the salon three times a week, using EnviroShield, which quickly eliminates 99.9% of bacteria and viruses on every exposed surface in the building including salmonella and E. coli, common viruses like the cold and flu, and disinfectant-resistant pathogens like MRSA.
Both clients and staff are required to have their temperature checked before entering the salon. Clients will be asked to meet a staff member on the front patio for their temperature check before entering and receiving their service.
Face masks are required at all times while on salon property. Our Service Providers will also wear a sanitized apron that is changed after every client, plus a standard face mask + face shield at all times.
Purchases + payments
Retail items may be purchased at the time of your service – feel free to shop around. Though, you may also purchase any hair, skin, and boutique items through the convenience of our online store and select to have them shipped directly to your home (which means more time to shop around with ease!).
We’re offering Safe Checkout as we feel that final interaction is important so you feel confident about your service, what you’ve spent for the day, and so you may easily book your next appointment. To maintain our safety standards, we ask that you remain behind the plexiglass screen and sanitize your hands prior to checking out. We sanitize the card reader after every client, every time!
Questions/concerns before your visit?
Please feel free to call or text us in advance if there’s anything you need to know to help you feel comfortable coming to visit us.
Prefer to shop online?
Our online shop is open 24/7! Have your favorite products delivered safely to your door.